Why is trust important? All business is based on relationships … and effective relationships are based on trust.
You can train people to be great schmoozers, ask referrals, think quality, to think service—but there's a difference: whether these efforts come from trust and commitment, and whether they're genuine. And that's the difference that communicates to the market, that makes people want to do business with you.
Trust is the fundamental quality of successful, productive and sustainable relationships. Cooperation is a vital sign of corporate health. Conflict can cost you a loss of trust, wasted time, withholding of information, undermining, boundary issues, collusion, underperforming board or CEO and ultimately lower return to shareholders. Learn more about the building high-trust programmes
In networking and sales, this training helps you to master the emotional barriers because people buy people … they buy you before the buy your product, service or idea. Learn more about the personal execellence programmes |
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A study conducted in 2002 by Watson Wyatt who surveyed 12,750 workers across all industries showed that high-trust organisations had a total return to shareholders (stock price plus dividends) that was 286 percent higher than low-trust organisations. Another expert in the field Stephen M R Covey, highlights that trust always affects two measurable outcomes—speed and cost. When trust goes down, speed goes down and cost goes up. This creates a trust tax. When trust goes up, speed goes up and cost goes down. This creates a trust dividend.
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Life is not a game you can play alone says Karl Smith, a business networking and referral coach. It does not matter how rich or poor you are there is no way around it - life requires collaboration and interaction with other people. Superior people skills are the hallmark of all exceptionally successful people.
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Are your Actions Eroding your Relationship Capital? For many employees today, collaborative, complex problem solving is the essence of their work - business networking and referral coach. These "tacit" activities normally involve the exchange of information, the making of judgments, and a need to draw on multifaceted forms of knowledge in exchanges with co-workers, customers and suppliers.
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There are a variety of descriptors for Relationship Capital currently under scrutiny. Some perceive it as the “value” attributed to a peer to peer exchange whilst others aggregate it as an intangible 'goodwill' element fostered by sequential exchanges that have positive outcomes. Relationship Capital is distinguished from Social Capital, because it is personal.
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