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Building Trust
Cultivating the Trust Factor in Your Service Business PDF Print E-mail
Blog - Building Trust
Written by Karl Smith   
Tuesday, 12 March 2013 00:00

trustIn today’s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone.

Developing professional relationships with your clients is key to your success.  No matter what business you are in, the most powerful value-added you can contribute in any client service business strategy is the "trust factor".

Clients and prospects are in search of reliability and credibility in their business dealings. Although people do business with other people they know and can rely on, building this solid foundation does not happen overnight.

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Building Trust & Rapport
Blog - Building Trust
Written by Karl Smith   
Wednesday, 27 July 2011 10:10

Why is trust important? All business is based on relationships … and effective relationships are based on trust.

You can train people to be great schmoozers, ask referrals,  think quality, to think service—but there's a difference: whether these efforts come from trust and commitment, and whether they're genuine. And that's the difference that communicates to the market, that makes people want to do business with you.

Trust is the fundamental quality of successful, productive and sustainable relationships. Cooperation is a vital sign of corporate health. Conflict can cost you a loss of trust, wasted time, withholding of information, undermining, boundary issues, collusion, underperforming board or CEO and ultimately lower return to shareholders. Learn more about the building high-trust programmes

In networking and sales, this training helps you to master the emotional barriers because people buy people … they buy you before the buy your product, service or idea. Learn more about the personal execellence  programmes.

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The proof of the value of trust in business is compelling PDF Print E-mail
Blog - Building Trust
Written by Karl Smith   
Saturday, 23 July 2011 13:49
A study conducted in 2002 by Watson Wyatt who surveyed 12,750 workers across all industries showed that high-trust organisations had a total return to shareholders (stock price plus dividends) that was 286 percent higher than low-trust organisations.  Another expert in the field Stephen M R Covey, highlights that trust always affects two measurable outcomes—speed and cost. When trust goes down, speed goes down and cost goes up. This creates a trust tax. When trust goes up, speed goes up and cost goes down. This creates a trust dividend.
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Superior People Skills – The hallmark of Exceptionally Successful People PDF Print E-mail
Blog - Building Trust
Written by Karl Smith   
Saturday, 23 July 2011 13:41
Life is not a game you can play alone says Karl Smith, a business networking and referral coach. It does not matter how rich or poor you are there is no way around it - life requires collaboration and interaction with other people. Superior people skills are the hallmark of all exceptionally successful people.
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Trust and betrayal at the workplace PDF Print E-mail
Blog - Building Trust
Written by Karl Smith   
Saturday, 23 July 2011 13:35

Are your Actions Eroding your Relationship Capital?  For many employees today, collaborative, complex problem solving is the essence of their work - business networking and referral coach. These "tacit" activities normally involve the exchange of information, the making of judgments, and a need to draw on multifaceted forms of knowledge in exchanges with co-workers, customers and suppliers.

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So what is Relationship Capital? PDF Print E-mail
Blog - Building Trust
Written by Karl Smith   
Saturday, 23 July 2011 13:27
There are a variety of descriptors for Relationship Capital currently under scrutiny. Some perceive it as the “value” attributed to a peer to peer exchange whilst others aggregate it as an intangible 'goodwill' element fostered by sequential exchanges that have positive outcomes. Relationship Capital is distinguished from Social Capital, because it is personal.
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Beyond Financial Capital PDF Print E-mail
Blog - Building Trust
Written by Karl Smith   
Saturday, 23 July 2011 13:19

It pays to take advantage of knowledge and relationships when building your business - and your bottom line.

In the 21st Century, everyone has to be wealthy in relationship capital, a rich body of associates and contacts that you can bring to bear on any problem. Suddenly, with this asset, you have a vast inventory of capital. Relationships can be evaluated as assets, no less important than physical assets or bank accounts.

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Only a change in your behaviour and taking action will have a lasting impact on the results you seek.  As such, we created this section of extensive resources for you to seek, learn, explore and in the process, hopefully spark an idea for a discussion.  So, here is to building a relationship on us… 

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