Building and maintaining relationships with colleagues, clients and all stakeholders is vital to business success.
As organisations get flatter and teams with their own unique expertise, insights and perspectives are brought together, building high performance work relationships require not just technical skills and hard work but also interpersonal skills. Whether at work, in business or even in life in general, we need to interact in person, get to know people and issues to get around more effectively.
We use interpersonal skills all the time and have been developing them ever since we were born. Whether you’re getting to know someone, making a request, giving instructions, dealing with conflict…every interaction with another person requires some level of interpersonal skill.
At the workplace, to be able to deal with all such different personalities and be accepted by all of them is what makes a person known for his or her interpersonal skills. We come up against challenging situations and people who don’t necessarily communicate or act in the same way as us.
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What would the business world look like without the trait of human empathy?
Let’s face it, as objective, rational and data-driven as we seek to make our organisational systems, the underlying truth is that all organisations are simply structured collections of those pesky subjective, unpredictable non-linear ‘systems’ that we call human beings. Empathy is undoubtedly the most important leadership skill of our times, because it gets us out of our linear machine-minds and right into the thick of the human experience.
And as organisations battle to survive in a struggling global economy, the ability to properly understand the deeper layers of humanity in ourselves, our employees and our customers will be essential for fostering a truly sustainable competitive advantage.
Most organisations have no idea just how much the absence of empathy costs them each year but the true price tag is evident in unnecessary litigation, absenteeism, grievances, conflict and interpersonal problems, customer service problems, poor collaboration, draining effort to get things done, hardly any innovation, resistance to change, loss of intellectual capital etc.
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Change is constant and today occurs quicker and more frequently than ever before.
With this in mind the importance of harnessing the power of change to create opportunities for growth and development cannot be ignored.
This training session aims to equip each individual with knowledge of how to cope with personal change and minimize the negative reactions to it – with a view to encouraging staff to become effective agents of positive change. The session can be tailored to meet the requirements of the audience and is therefore suitable for all staff members who are keen to understand the importance and benefits of effectively managing personal change. Book Karl to speak at your next conference
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